Emergency Contact Information
Family Service does not provide 24-hour emergency or crisis intervention services. If you or someone you know is experiencing a mental health or other emergency, we recommend making a phone call to 9-1-1.
CONNECT is a confidential, 24-hour emergency evaluation and referral service provided by Carilion Clinic and available at no cost to members of our community. CONNECT is staffed by psychiatric nurses and clinical social workers who are trained to help people connect to the psychiatric and behavioral medicine support they need to function well. Callers to the CONNECT line speak directly with a professional trained to determine what resources are needed to best address their needs. If indicated, the CONNECT professional may suggest an in-person meeting to discuss possible treatment options. Common symptoms include emotional problems like depression, anxiety, or rage. Behavioral issues, such as substance abuse, may be part of the picture as well. CONNECT services begin with a phone call to 540-981-8181 or toll-free to 800-284-8898. The on-duty CONNECT professional speaks privately to each caller with the goal of learning more about their difficulties. This initial call does not provide treatment or therapy of any kind. It is simply a way to determine the best treatment options.
The LewisGale Center for Behavioral Health offers RESPOND, a free service that enables you to speak with a trained mental health professional, any time of the day or night. RESPOND will provide the reassurance you need to cope with your concerns, whether for yourself or a loved one. The LewisGale Center for Behavioral Health, located on the campus of LewisGale Medical Center, has served patients in Southwest Virginia since 1975. The Center offers a variety of treatment options for alcohol and drug addiction, depression, anxiety, and a host of other issues. We have special programs for adults, adolescents, and children, and treatment is always provided in a confidential and comforting environment. If you appear okay on the outside but are in turmoil on the inside, remember – you’re not alone. Call RESPOND at 540-776-1100 or 1-800-541-9992.
Another resource is 2-1-1, a health and human service Information and Referral service that can connect you to the assistance you need. For more information visit www.211virginia.org.